Terms of Service
Public offer agreement for individuals and legal entities dated 02/14/2021. Effective from the date of publication.
The MultiVPN project, which is located on the domain name multivpn.su, is wholly and entirely the private property of an individual (self-employed) living in the Russian Federation. (hereinafter referred to as a service).
These terms and conditions are valid for all tariffs and services provided by the service in the countries in which the services are provided.
Registration and replenishment of the client's personal account in the billing of the service means full agreement with the following terms and conditions.
This agreement governs the relationship between the service and the client of the service (hereinafter the client). This offer agreement does not require signing in writing.
1. Registration procedure
1.1 The client registers in the billing of the service at https://multivpn.su. When registering, all fields for filling are required.
1.2 Registration period is unlimited. The client can pay for the ordered services at any time, however, payment will be made in accordance with the current tariffs.
1.3 The service reserves the right to refuse to provide services without giving reasons with a full refund of all funds.
2. Payment procedure
2.1 The service is paid by the client from the billing on the service website independently.
2.2 All services are provided only on the basis of 100% prepayment. A test period is provided at the request of a service employee.
2.3 Payment is made in an accessible way, at the choice of the client.
2.4 In case of automatic payment - the fact of payment is considered perfect only if it is registered with automatic billing interfaces on the service website.
2.5 To make a payment in manual mode, the client needs to contact the service employee and agree on the payment. In this case, the fact of payment is considered perfect after registration by the service employee in the billing.
2.6 The exchange rate in relation to USD is set by the service independently.
2.7 Commissions of intermediaries and payment systems may be added to the payment.
2.8 All payments are carried out only through automatic billing interfaces, in the case of a manual payment without prior approval, a 20% commission for manual processing is deducted from it.
3.1 The client has the right to return funds for unused services in full, funds are credited only to the client's account and can be spent on any other services, transferred to another client's account, or returned to the client's account in the payment system.
3.2 Refunds are made within 45 days, in a manner at the discretion of the service.
3.3 To get a refund, you need to make an application to the service employee indicating all registration data, as well as data for accessing the ordered service and the reasons for refusing services.
4. The refund procedure
4.1 Refunds will be refused in the event of a clear violation of the conditions of the services provided, described in this offer.
4.2 A fee for the transfer of funds in the amount of 1.5% of the transfer amount is deducted from the refund amount.
4.3 In the event that, due to the fault of the client, to whom the refund is made, the service incurred losses (disconnection of servers, networks, IP getting into the blacklist, etc.), the amount of costs is deducted from the refund amount, depending on each specific case.
4.4 Refunds will not be made if the client violates these rules.
5. Rights and obligations of the client
5.1 Resale of the service without the consent of the service employee is prohibited.
5.2 The client is provided with access to the VPN service network and the client bears all responsibility associated with this.
5.3 The client is obliged to monitor the compliance of all posted materials (including links to them) using the VPN service network, and be responsible for compliance with copyright and related rights laws and applicable laws (depending on the country where the VPN server is used).
5.4 The client is entirely responsible for his public statements and actions against the service. In case of unprovability of any claims and / or accusations, the service reserves the right to go to court.
5.5 The client has the right to use the VPN service network for any purpose, except for those contrary to the laws of the country where the VPN server used by the client is located, the laws on copyright and related rights, as well as ethical and moral standards.
6. Prohibited content and software
6.1 Using a VPN service network - it is prohibited to post adult content (pornography), including links to it, erotica, including links to it, advertisements containing erotic and pornographic scenes.
6.2 It is forbidden to post information, software that contradicts the laws of the country where the VPN server is used, copyright and related rights laws, as well as violating generally accepted standards of morality and ethics.
6.3 It is forbidden to use and place software for mass mailing, message submitters, botnets, grabbing, phishing, and other purposes that clearly contradict legal work on the Internet.
6.4 It is prohibited to use and place network scanners, proxy-checkers, brute-forcers and similar software.
6.5 Links to software and content, etc., which is unlicensed. In addition, these actions are punishable, as legally considered complicity in the violation of intellectual property rights.
7. Rights and obligations of the service
7.1 The services of the service are provided "as is", the service reserves the right to revise the rules for the provision of services, including the pricing policy and characteristics of tariffs at any time, without prior notice and unilaterally. New rules come into effect from the time of publication on the service website.
7.2 The Service undertakes to maintain the VPN network in working order, to eliminate all faults as soon as possible.
7.3 The Service undertakes to maintain current prices, at the level of the average market and below.
7.4 The service does not guarantee 100% VPN network uptime.
7.5 The Service is not responsible for inadvertent disclosure of confidential or other information, as well as cases of fraud by third parties, deliberate obstruction of the service, theft and damage of client information.
7.6 The Service is not responsible for the inability to access the VPN network of the service due to the fault of third parties (for example, Internet providers).
7.7 The Service reserves the right to stop the VPN network servers for: scheduled maintenance, due to DDoS or other network attacks, other force majeure circumstances.
7.8 The Service, due to its capabilities and desires, provides support in Russian and English. The response time to a support request is not guaranteed or limited.
7.9 The Service is not responsible for the operation of third-party software on the client's equipment, including software obtained on the service website.
8. The service reserves the right to suspend the provision of access services to a VPN network and / or a network resource or protocol located on the Internet, at its sole discretion, immediately and without warning in the event of:
8.1 Unauthorized distribution or copying of software protected by copyright, violation of the laws of the country where the VPN server is located, other international norms and agreements, fraud, trafficking in pornographic / erotic materials, drugs, and other illegal activities.
8.2 Mass mailings for which no explicit consent was given - SPAM.
8.3 Libel, distribution of personal information, violation of copyright and related rights, intellectual rights.
8.4 Distribution of adult content, in all its manifestations, including links to other sites, erotica.
8.5 Violation of the rights of privacy and property. Placing slanderous and abusive information, aiding and abetting ethnic hatred, murder, terrorism, violence in any form.
8.6 In case of hindering the normal and stable operation of the VPN network, servers, the general operation of the service.
8.7 Incorrect communication with a service employee, including the use of profanity, dissemination of libelous information about the service.
9. Service is not responsible
9.1 For the choice by the client of the operating system, software, hardware used and the consequences that this may entail.
9.2 For any kind of direct and indirect damage, loss of information, business reputation and other cases of damage.
10. Disclaimer (Waiver of Liability)
10.1 Goods and services, offered by us as a Merchant are not provided on order or by request of a person or entity, running WebMoney Transfer System. We hereby act as an independent entity providing services and making independent decisions on pricing and offers. Entities, running WebMoney Transfer System do not receive any commission, interest fees or any other awards/refunds for the provided goods or services and are not liable for our activities.
10.2 Verification, performed by WebMoney Transfer System only confirms the accuracy of our contact details and proves our identity. Verification is performed by our own free will and doesn't mean or show our connection to the commercial activity of WebMoney Transfer System Operators.
List of information collected:
1. Email address (E-Mail), for the provision of services and correspondence with customers.
2. Information about payments for the provision of services.
Using the information collected:
E-mail addresses are used for: 1. Logging on to a customer account. 2. For authorization on VPN servers. 3. Payment Confirmation Notice. 4. Reminder of payment. 5. Important notices. 6. Password recovery. 7. Providing technical support.
Payment information is used for: 1. Processing customer orders (new order, renewal, cancellation). 2. Checking payment on fraud.
Service not store credit card information or process payments directly.
Payments are made by third-party payment services.
Third-party services: payment / online chat / DNS provider / Anti-DDoS website filter, etc. can collect the IP addresses of site visitors, keep this in mind.
Service not use analytics tools: Google Analytics / Yandex.Metrica, not collect information about the IP of site visitors, however, third-party services can do this!
Service not record or monitor the activities of service customers.
Cookies are used on our website for: 1. Client authorization in the user's account. 2. Processing customer orders. 3. Using affiliate program.
Protection of information
To ensure the security of the collected data, the following is used: 1. Forced TLS protocol (HTTPS connection). 2. Additional measures in the form: HSTS, DNSSEC, browser security headers, etc.
Transfer of information to third parties
The service does not collect or transfer any customer data at the request of third parties.